YES, PRODUCT IS SOFT.
HANDLE IS LONG AND MOP PICKS A LOT OF DUST BUT ALSO LEAVES A LOT OF MICROFIBER WHILE YOU ARE DUSTING.
SO I WASHED IT BEFORE USE AND PROBLEM IS SOLVED, BUT NOW I CAN'T CHANGE THE STARS.
IT DESERVES 4.
Does a great job all over the house. Picks up dust easily, traps it well, easy to clean. What else do you want?
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